Find an Optometrist: Click here to find an Optometrist near you.
If you have a complaint concerning an optometrist, you may submit your inquiry to the Board, setting forth the specifics of the problem. To submit your complaint online click here.
There's also an AUTHORIZATION FOR RELEASE OF MEDICAL OR SALES RECORDS.
A printable complaint form is available for your use by clicking here. Print the Consumer Complaint form, fill it out, and mail it to:
West Virginia Board of Optometry
179 Summers Street, Suite 231
Charleston, WV 25301
Upon receipt of a complaint, the optometrist is notified of the complaint, requested to review the patient's file, and contact the patient to attempt to resolve the complaint.
If it appears that a violation of the Optometry Practice Act has occurred that requires direct action, an investigation may be opened to verify facts and gather necessary evidence for the Attorney General's review and possible initiation of legal proceedings.
If the facts surrounding a complaint do not justify legal action by the board, the complaint may be referred to another jurisdictional agency that will provide the most effective means to secure relief. As the board has not statutory authority to set or modify fees charged by licensed optometrists or compel refunds, it may refer complaints with unresolved fee disputes to Small Claims Court.